Tianjin Atomrobot Co., Ltd. is a limited liability company established in accordance with the laws of the People's Republic of China (hereinafter referred to as "ATOMROBOT" or "we," including its subsidiaries, affiliates, etc.). ATOMROBOT values the maintenance and protection of users' personal information. When you use our products or services, including but not limited to our robot products and software and the website www.atomrobot.ai, we may collect and use your relevant information. This Privacy Policy explains to you how we collect, use, store, and share this information when you use our products or services, and how we provide you with access to, updates to, control over, and protection of this information. This Privacy Policy is closely related to the products or services you use; we hope you will read it carefully and make the choices you deem appropriate when necessary, following the guidance of this Privacy Policy. If you have any questions about this Privacy Policy or related matters, please contact us at www.atomrobot.ai.

 

We are committed to protecting your privacy, and we collect your personal information only for clearly defined purposes. We will strictly adhere to our responsibilities and obligations to you, and will not disseminate or distribute your personal information indiscriminately. We may only share your information with partners who comply with ATOMROBOT's privacy protection rights. ATOMROBOT will not sell your personal information in any way.

 

By using or continuing to use Yuejiang Technology's products or services, you agree to our collection, storage, use, and sharing of your personal information in accordance with this Privacy Policy.

 

I. How do we collect and use your personal information?

 

Personal information refers to various information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information.

 

(a) Providing you with order placement services

 

1. When you place an order on our website, you will need to fill in your name, email address, mailing address, phone number, credit card number, and credit card expiration date. This information is only used to complete the transaction and help us provide you with better service and support.

 

2. We use secure servers hosted by PayPal and other third-party credit card processors to encrypt all customer personal information before sending it to us, including name, address, credit card number, credit card expiration date, etc. Encryption prevents your personal information from being misused. Your credit card information is only used for online transactions.

 

(ii) Providing you with software programming services

 

1. Information you filled in when registering your account. When you use our products or services, you can log in directly via email, or you can provide us with your personal information, including your username and password. You can also choose to add your email address and phone number to your account. You can also choose to provide us with your avatar, nickname, or bind your WeChat account to complete your profile or increase the convenience of account login, but not providing this information will not affect your normal use of our services.

 

2. Information you submitted through our customer service or when participating in events hosted by ATOMROBOT. Questionnaires you filled out when participating in online events may include your name, phone number, email address, user ID, student ID, etc.

 

3. Information you submit through other means. When using our services, you may voluntarily fill in your nickname, gender, date of birth, and location. We may use this information to build a user profile in order to provide you with more accurate and personalized product services. If we have legitimate reasons to suspect that your user information, published information, etc., violate local laws and regulations, we have the right to modify your registered nickname, published information, etc., or suspend or terminate your account, or suspend or terminate the provision of all or part of the services on this platform.

 

4. We do not collect users' biometric features (facial photos or videos) or other sensitive information for identity verification or identification. The facial recognition and ID card recognition functions in the software programming service are only for teaching demonstrations. When you choose to use this function, your image data will be encrypted and sent to the third-party cloud service backend. We promise that your recognition content will not be used for any other purpose. If you do not agree to our collection of the above information, we will not be able to provide you with facial recognition or ID card recognition functions, but this will not affect your normal use of our other functions.

 

(III) Operation Log Information

 

When you use ATOMROBOT's products or services, the system may automatically collect certain information through cookies or other means as network logs. The purpose of collecting this information is to improve and optimize the product experience through data analysis, and to ensure service stability and network security. This information includes: detailed usage information when you use the software programming service, browsing information when you log in to the webpage, your product service usage records, network status, language used, access date and time, location permissions, storage permissions, voice permissions, and image acquisition (statements related to facial recognition).

 

(iv) Continuously develop and optimize products and services

 

We use the information we collect to safeguard our business operations, such as evaluating, maintaining, and improving the performance of our products and services. When a software system malfunctions, the ATOMROBOT Open Platform records and analyzes the information generated during the malfunction to optimize related platform services. For iterating and developing new products and services, we may perform statistical analysis on the collected information to support decision-making, but the resulting data analysis results do not contain any personally identifiable information about you.

 

II. How we use cookies and similar technologies

 

(a) Cookie

 

To ensure the software functions properly, we store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. Cookies allow websites to store data such as your preferences. We will not use cookies for any purpose other than those described in this policy.

 

(ii) Website beacons and pixel tags

 

In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our website and software programming service platform. For example, emails we send you may contain click-through URLs that link to content on our website.

 

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

 

(a) Sharing

 

We will not share your personal information with any company, organization, or individual other than ATOMROBOT.

 

However, the following situations are exceptions:

 

1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.

 

2. We may share your personal information with external parties in accordance with laws and regulations or mandatory requirements of government authorities.

 

3. Sharing with our subsidiaries: Your personal information may be shared with ATOMROBOT's subsidiaries. We will only share necessary personal information, and this will be subject to the purposes stated in this Privacy Policy. If a subsidiary needs to change the purpose of processing personal information, it will seek your authorization and consent again.

 

4. Sharing with Partners Who Comply with ATOMROBOT's Privacy Policy: Your personal information may be shared with partners who comply with Yuejiang Technology's privacy policy. We will only share necessary personal information, and this will be subject to the purposes stated in this Privacy Policy. If a partner who complies with ATOMROBOT's privacy policy wishes to change the purpose of processing personal information, they will seek your authorization and consent again.

 

We sign strict confidentiality agreements with the companies, organizations, and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

 

(ii) Transfer

 

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

 

1. Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent;

 

2. In the event of a merger, acquisition, or bankruptcy liquidation, if personal information is transferred, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy; otherwise, we will require the company or organization to obtain your authorization and consent again.

 

(iii) Public disclosure

 

We will only disclose your personal information in the following circumstances:

 

1. After obtaining your explicit consent;

 

2. Legal Disclosure: We may disclose your personal information when required by law, legal process, litigation, or mandatory requirements of government authorities.

 

IV. How We Protect Your Personal Information

 

1. We have implemented security measures to protect the personal information you provide, preventing unauthorized access, disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information. For example, data exchanged between your browser and the "Service" (such as credit card information) is protected by SSL encryption; we also provide secure browsing methods for our software service platform; we use encryption technology to ensure data confidentiality; we use trusted protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

 

2. We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

 

3. The internet is not an absolutely secure environment, and emails, instant messaging, and communications with other app users are not encrypted. We strongly recommend that you do not send personal information through these methods. Please use a complex password to help us ensure the security of your account.

 

4. The internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. We remind you of the potential internet risks: our physical, technical, or administrative safeguards may be compromised, potentially leading to unauthorized access, public disclosure, alteration, or destruction of information.

 

5. In the unfortunate event of a personal information security incident, we will, in accordance with legal requirements, promptly inform you of: the basic circumstances and potential impact of the security incident, the measures we have taken or will take, suggestions for you to independently prevent and mitigate risks, and remedial measures for you. We will promptly inform you of the relevant circumstances of the incident via email, letter, telephone, push notification, etc. If it is difficult to notify each individual data subject, we will take reasonable and effective measures to issue a public announcement.

 

At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

 

V. Your Rights

 

In accordance with relevant Chinese laws, regulations, and standards, as well as common practices in other countries and regions, we guarantee your right to exercise the following rights regarding your personal information:

 

(a) Accessing your personal information

 

You have the right to access your personal information, except in cases stipulated by laws and regulations. If you wish to exercise your data access rights, you can do so through the following methods:

 

Account Information – If you wish to access or edit your profile information, change your password, add security information, or close your account, you can do so by visiting the main page of the software service platform.

 

(ii) Correct your personal information

 

If you find any errors in the personal information we process about you, you have the right to request that we correct them. You can modify it yourself at any time using our web form. If you encounter any problems, you can consult our official website or submit a correction request.

 

(iii) Delete your personal information

 

You may request that we delete your personal information in the following circumstances:

 

1. If our processing of personal information violates laws and regulations;

 

2. If we collect or use your personal information without your consent;

 

3. If our processing of your personal information violates our agreement with you;

 

4. If you no longer use our products or services, or if you cancel your account;

 

5. If we no longer provide you with products or services.

 

If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us, requiring them to delete it promptly, unless otherwise stipulated by laws and regulations, or these entities have obtained your independent authorization.

 

When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but we will delete this information when the backup is updated.

 

(iv) Changing the scope of your authorization and consent

 

Each business function requires some basic personal information to be completed (see Part One of this policy). You may give or withdraw your consent at any time regarding the collection and use of additional personal information.

 

Once you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously carried out based on your authorization.

 

(v) Obtaining a copy of personal information by the individual subject

 

You have the right to obtain a copy of your personal information. You can contact us through our official website to obtain your information.

 

(vi) Constraining the automatic decision-making of information systems

 

In certain business functions, we may make decisions solely based on non-human automated decision-making mechanisms, including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will provide appropriate remedies.

 

(vii) Responding to your above request

 

For security reasons, you may need to provide a written request or otherwise prove your identity. We may require you to verify your identity before processing your request.

 

We will respond within 15 days.

 

We do not charge fees for your reasonable requests. However, we may refuse requests that are repetitive, require excessive technical means (e.g., developing a new system or fundamentally changing existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes).

 

In the following circumstances, we will be unable to respond to your request in accordance with legal and regulatory requirements:

 

1. Directly related to national security and defense security;

 

2. Directly related to public safety, public health, and major public interests;

 

3. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

 

4. There is sufficient evidence to show that you acted with malicious intent or abused your rights;

 

5. Responding to your request would seriously harm the legitimate rights and interests of you or other individuals or organizations;

 

6. Involving trade secrets.

 

VI. How do we handle the personal information of minors?

 

Our products, website, and services are also geared towards students. Minors may not create their own user accounts without the consent of their parents or guardians.

 

When collecting personal information of minors with the consent of their parents or guardians, we will only use or disclose this information as permitted by law, with the explicit consent of the parents or guardians, or when necessary to protect the minors.

 

Although local laws and customs may differ in their definition of minors, we consider anyone under the age of 18 to be a minor.

 

If we discover that we have collected personal information from minors without prior verifiable parental or guardian consent, we will delete the relevant data as soon as possible.

 

VII. How your personal information is transferred globally and for how long?

 

In principle, personal information collected and generated within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.

 

Because we provide products or services through resources and servers located around the world, this means that, with your authorization and consent, your personal information may be transferred to or accessed from jurisdictions outside the country where you use the products or services.

 

Such jurisdictions may have different data protection laws, or even no relevant laws at all. In such cases, we will ensure that your personal information receives protection that is adequately and equivalent to that within the People's Republic of China. For example, we may request your consent for cross-border transfers of your personal information, or implement security measures such as data de-identification before cross-border data transfers.

 

Generally, we retain your personal information for the shortest time necessary to achieve the purpose. However, in the following circumstances, we may change the storage period for personal information to comply with legal requirements:

 

1. To comply with applicable laws, regulations, and other relevant provisions;

 

2. To comply with the provisions of court judgments, rulings or other legal procedures;

 

3. To comply with the requirements of relevant government agencies or legally authorized organizations;

 

4. We have reason to believe that we need to comply with relevant laws, regulations, and other provisions;

 

5. For purposes reasonably necessary to perform the relevant service agreements or this policy, to safeguard the public interest, and to protect the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users or employees.

 

When our products or services cease operation, we will notify you through means such as push notifications or announcements, and delete or anonymize your personal information within a reasonable period.

 

VIII. How this policy will be updated

 

Our privacy policy may change.

 

We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this policy on this page.

 

For significant changes, we will provide more prominent notifications (including, for some services, email notifications explaining the specific changes to our privacy policy).

 

The major changes referred to in this policy include, but are not limited to:

 

1. Our service model has undergone significant changes. These include the purpose of processing personal information, the types of personal information processed, and the ways in which personal information is used.

 

2. We have experienced significant changes in our ownership structure and organizational structure, such as changes in ownership due to business restructuring, bankruptcy, mergers, or acquisitions.

 

3. The main recipients of shared, transferred, or publicly disclosed personal information have changed;

 

4. Your rights regarding the processing of your personal information and how to exercise them have undergone significant changes;

 

5. When the department responsible for handling personal information security, its contact information, and complaint channels change;

 

6. When the personal information security impact assessment report indicates a high risk.

 

We will also archive previous versions of this policy for your reference.

 

IX. How to contact us

 

If you have any questions, comments, or suggestions regarding this Privacy Policy or personal information protection, please contact us through the following methods:

 

Tianjin Atomrobot Co., Ltd.

Customer service hotline: 400 653 7789

Address: No. 01, Building 29, No. 156 Nanhai Road, Binhai New District, Tianjin

 

This policy was last updated on January 19 , 2026 .