MODERNIZATION SERVICES
Our robotic service solutions extend the service life, stable performance and long-term value of your automation equipment via regular maintenance, function upgrade, on-site retrofit and equipment recycling.
ATOMROBOT CUSTOMER SERVICES
At our team, we prioritize the stable running condition of your automation equipment. We provide full lifecycle support for every solution we deliver, from on-site commissioning all the way through to equipment retirement. We reject generic uniform service plans. We work closely alongside you to create fully customized service packages tailored to your production lines, application workstations and robotic systems. We are ready to support you in boosting operational performance, maximizing production uptime and extending equipment service lifespan.
We deliver localized, responsive service support across global markets with professional engineering teams stationed in multiple regions and on-site service hubs worldwide. Our core commitment is to deliver consistent, reliable technical support wherever our automation solutions are deployed, and to become a trusted long-term partner that keeps customers choosing our robotic systems year after year.
OUR SERVICE PORTFOLIO
Support
Our five service centers in Tianjin, Suzhou, Kunshan, Wuxi, and Shenzhen form a comprehensive service network. We maintain close communication with customers to ensure every robot system we sell operates reliably and sustainably over the long term.
ATOMROBOT is committed to delivering reliable technical support whenever our customers need it. Our experienced service engineers provide fast, professional assistance and can resolve many issues remotely.
24/7 technical support is available to ensure minimal downtime. We also provide automatic email updates and case confirmations, keeping customers informed throughout the entire support process—from issue submission to resolution.
Spare parts
We maintain a sufficient spare parts inventory, an advanced warehouse management system, and a fast delivery system to relieve customers of after-sales worries.
ATOMROBOT understands that fast access to spare parts is critical to maintaining production efficiency and maximizing equipment uptime. To support our customers worldwide, we maintain a comprehensive inventory of genuine spare parts and key components, backed by an efficient warehousing and logistics network.
Our dedicated service team is available 24/7 to assist with parts inquiries, identification, and replacement requirements. With strategically managed inventory and rapid dispatch capabilities, most critical spare parts can be delivered in the shortest possible time to minimize production interruptions.
Reliable parts availability, fast response, and professional support—ATOMROBOT is committed to keeping your automation systems running smoothly throughout their entire lifecycle.
Contact us today to learn more about our spare parts and service solutions.
Customer service
We guarantee a 1-hour response, 24-hour on-site arrival, and 72-hour problem resolution for all after-sales services.
When on-site assistance is required, ATOMROBOT’s field service engineers are ready to respond quickly. Our experienced technicians diagnose issues efficiently, perform professional repairs, and help restore your production line with minimal downtime.
With a global service network and strategically located support teams, we provide fast response and reliable local service to maximize equipment uptime and operational efficiency.
Our on-site services include:
Emergency breakdown support
Warranty service
Preventive maintenance
Equipment inspection and performance evaluation
Customized service agreements
ATOMROBOT is committed to delivering responsive, professional support whenever and wherever you need it.
Maintaining your robots for a sustainable future
To help preserve the Earth’s resources for future generations, ATOMROBOT Service is designed to support a circular economy. We support our customers with products and solutions that are designed to last.
TALK TO OUR ROBOTICS EXPERTS
Get in touch with us, find local service support or a channel partner